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Bridging the skills gap by empowering people.

View our courses

Date: 24 April 2024
Time: 9:00AM - 12:30PM (UK)
Location: Online
Cost: £90 +VAT per person (members) / £150 +VAT per person (non members)

Dealing with Difficult People and Challenging Sitiuations

Dealing with difficult people and challenging situations in the workplace can be daunting and overwhelming. This workshop examines strategies on how to handle difficult people.

Who is this training course for?

ANYONE who would like to acquire the tools and techniques to use when dealing with difficult situations at work.

Dealing with difficult people and challenging situations in the workplace can be daunting and overwhelming. This workshop examines strategies on how to handle difficult people and challenging behaviour to a satisfactory conclusion, wherever possible.

Topics:

  • What are ’difficult’ behaviours
  • Managing reactions appropriately: appreciate and adjust
  • Exploring the root cause of bad behaviour: listen, summarise and plan
  • Tools and techniques for managing challenging situations
  • Developing a clear solution and next steps

Overview:

  • Explore and identify the typical reactions for difficult behaviour
  • Develop tips and techniques for achieving positive outcomes
  • Review what is ‘professional behaviour’, assertiveness without aggression
  • Develop a personal ‘kit’ of tools and techniques to implement in the workplace

Please use the booking form below, alternatively get in touch by emailing eventsandtraining@automate-uk.com or contacting the Events & Training team on 020 8773 5523

Book your place(s) below

Your first name and surname
Your email address

An invoice will be generated on receipt of your booking. Please note that you can pay via credit card using the pay now link at the bottom of the invoice